General information about ordering, pricing, delivery.
Whilst every effort has been made to ensure that all graphical representations and descriptions of products available from sureshandsons.co.uk correspond to the actual products, sureshandsons.co.uk is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to refunds policy for incorrect Goods.
- Suresh & Sons does not guarantee all the ordered products will be available. Our site contains a large number of goods and it is always possible that, despite our best efforts, some of the goods listed on our site may not be available during the dispatch in which case we will fulfil that specific item with replacement with a brand of similar quality. In these cases we may ship the similar product/quality with no extra cost to you. if the replaced product cost is lower than what you’ve paid for then we will process the refund for difference amount. In case item is significant portion of your order we will make reasonable effort to contact you by phone/email to discuss about the replacement/other options with you. Additionally refunds will be processed for any goods that can’t be replaced or don’t want to be replaced by customers.
- Prices on the website include VAT.
- Images may not match 100% of the goods due to the nature of our sourcing procedures from various suppliers in UK & internationally. Price marked goods & promotional offers mentioned on the product packaging are not applicable unless it is mentioned on the website during your purchase.
- All pricing information on the website is correct at the time of going online, however prices at the time of ordering are guide prices. sureshandsons.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated daily/weekly basis.
2. Fulfilment & Shipping
1. Delivery within 10miles:
- 0-3 miles free delivery for orders over £50 ( delivery fee £3.99 for lower orders).
- 3-7 miles free delivery for orders over £100 (delivery fee £6.99 for lower orders)
- 7-10 miles free delivery for orders over £120 ( delivery fee £6.99 for lower orders)
2. UK Mainland Delivery (no chilled/ frozen products)
£0-£14.99- no delivery
£15- £59.99 -£5.99 delivery fee
Orders over £60- free
Orders for Delivery and Collections could be placed on www.suresandsons.co.uk
3. Delivery can take up to 5 working days. If stock is not available, customers will be contacted by the store to arrange alternative options.
4. Suresh & Sons cannot guarantee delivery date, due to delivery partner disruption, weather conditions and/orstock
4. All orders have to be checked at the door, before signing the receipt. If missing items are reported after signing the receipt, Suresh & Sons will not be liable for it.
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3.Returns & Refunds
Suresh & Sons aims to provide high-quality Goods that are fault free and undamaged. However, we cannot guarantee fault free items, thus returns and refunds may be issues by Suresh & Sons.
The following items are excluded from Suresh & Sons returns policy:
Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.
Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods as well as proof of purchase.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Suresh & Sons will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us are not available for refund.
4. Limitation of Liability:
- To the maximum extent permitted by law, sureshandsons.co.uk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
- Nothing in these Terms and Conditions excludes or restricts sureshandsons.co.uk liability for death or personal injury resulting from any negligence or fraud on the part of sureshandsons.co.uk
- Nothing in these Terms and Conditions excludes or restricts sureshandsons.co.uk liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
- Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
- Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
- We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorize us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorize the transaction.
- Suresh & Sons reserves the right to change these terms and conditions from time to time without notice and any changes will take effect on the day they are posted. If we are notified of any inaccuracies or mistakes in the material provided on the site, we will try to correct it as soon as possible. Such changes posted on the website will be deemed as accepted by your continued use of the website and it constitutes your agreement to be bound by the prevailing terms and conditions. You are requested to read these terms and conditions prior to placing an order. Before you place an order, if you have any questions relating to these terms and conditions please contact us at our Customer Service by email or telephone.
Termination and Cancellation:
- Either Suresh & Sons or you may terminate your Account. If Suresh & Sons terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
- If Suresh & Sons terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
- Suresh & Sons reserves the right to cancel purchases without stating reasons, for any reason prior to dispatch.
- If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
Terms and Conditions:
1. In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of the latest Terms and Conditions shall prevail unless it is expressly stated otherwise.
2. All notices/communications shall be given to us by post to our Premises ( enquiries@sureshandsons.co.uk , such notice will be deemed received on the day of receipt of the letter in the post only.
4. The Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.
5. Suresh & Sons accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, equipment failure, communications network failure, power failure, natural events, legal restrictions.